Need Help? I am Here for You!
If you’re facing any issues, have questions, or need assistance with the staff portal, support team is just a message away. Whether it’s a technical problem, a question about file uploads, or feedback about your experience, I am here to help.
How to Get Support
- Contact the Developer Directly
If you’re experiencing technical difficulties or need help with the system, feel free to reach out to the developer directly.
– Email: asif@smeuae.com
– Phone: +971521975119
– Preferred Contact Hours: Mon-Fri, 9 AM – 6 PM - Describe Your Issue
When contacting support, please provide the following details to help us resolve your issue faster:
– Your full name and staff ID (if applicable).
– A clear description of the problem or question.
– Screenshots or error messages (if any).
– The device and browser you’re using (e.g., Chrome on Windows, Safari on iPhone). - Check the FAQs
Before reaching out, you might find the answer to your question in our Frequently Asked Questions (FAQs) section below.
Frequently Asked Questions (FAQs)
Q1: I can’t log in to my account. What should I do?
– Ensure you’re using the correct username and password.
– If you’ve forgotten your password, inform admin to reset it.
Q2: My file upload is failing. What could be the reason?
– Check the file size and format. Ensure it meets the requirements mentioned on the upload page.
– If the problem continues, try using a different browser or clearing your browser cache.
Q3: I’m seeing an error message. What should I do?
– Take a screenshot of the error message and share it with support along with a description of what you were doing when the error occurred.
Q4: Can I access the staff portal on my mobile device?
– Yes, the portal is mobile-friendly. However, for the best experience, we recommend using a desktop or laptop.
Feedback and Suggestions
I am always looking for ways to improve your experience. If you have any feedback or suggestions, please share them with me. Your input helps me make the system better for everyone.