Support

Need Help? I am Here for You!

If you’re facing any issues, have questions, or need assistance with the staff portal, support team is just a message away. Whether it’s a technical problem, a question about file uploads, or feedback about your experience, I am here to help.

How to Get Support

  1. Contact the Developer Directly
    If you’re experiencing technical difficulties or need help with the system, feel free to reach out to the developer directly.
    – Email: asif@smeuae.com
    – Phone: +971521975119
    – Preferred Contact Hours: Mon-Fri, 9 AM – 6 PM
  2. Describe Your Issue
    When contacting support, please provide the following details to help us resolve your issue faster:
    – Your full name and staff ID (if applicable).
    – A clear description of the problem or question.
    – Screenshots or error messages (if any).
    – The device and browser you’re using (e.g., Chrome on Windows, Safari on iPhone).
  3. Check the FAQs
    Before reaching out, you might find the answer to your question in our Frequently Asked Questions (FAQs) section below.

Frequently Asked Questions (FAQs)

Q1: I can’t log in to my account. What should I do?

– Ensure you’re using the correct username and password.
– If you’ve forgotten your password, inform admin to reset it.

Q2: My file upload is failing. What could be the reason?

– Check the file size and format. Ensure it meets the requirements mentioned on the upload page.
– If the problem continues, try using a different browser or clearing your browser cache.

Q3: I’m seeing an error message. What should I do?

– Take a screenshot of the error message and share it with support along with a description of what you were doing when the error occurred.

Q4: Can I access the staff portal on my mobile device?

– Yes, the portal is mobile-friendly. However, for the best experience, we recommend using a desktop or laptop.